Ordering and Return Policy

Ordering books
Books are delivered to the customer's home by Israeli postal service. Delivery costs are payable by credit or debit card together with payment for the books ordered and cannot be cancelled. The Bialik Institute is not responsible for non-delivery or delay in delivery as a result of circumstances outside its control, including strikes and work stoppages.


Exchanging books
The Bialik Institute will exchange books if the following terms are met:
1. The books must be returned within 14 days of delivery to the customer.
2. The books must be returned in their original packaging and must not have been used.
3. The books must be mailed to the Bialik Institute.
4. The customer's full name and particulars must appear on exchange request.
5. The binding cost for any exchanges is the cost actually paid by the customer.

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